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Terms of Service (B2B)

These terms apply exclusively to business agreements (B2B) between EuroBug B.V. (hereafter “EuroBug”) and its business customers (hereafter “Customer”). By using our service, you agree to these terms.

1. Service Delivery “As-Is” & Force Majeure

EuroBug provides the service on an “As-Is” and “As-Available” basis. We make no express or implied warranties about the flawless operation of the software. In the event of force majeure (including outages at our hosting partners Scaleway, DDoS attacks, or government intervention), we are released from any obligation to provide compensation or delivery.

2. Customer Responsibility (Indemnification)

EuroBug provides a client-side scrubber to filter accidentally leaked personal data (such as emails and IBANs). This is a best-effort mechanism. The Customer remains legally responsible at all times for preventing high-risk data (such as medical records, social security numbers, or unencrypted passwords) from being sent to EuroBug. The Customer fully indemnifies EuroBug against all claims, fines (including GDPR fines), and third-party damage claims arising from the unauthorized transmission of such sensitive data through the Customer's systems.

3. Limitation of Liability (Critical)

EuroBug is never liable for indirect damages, consequential damages, lost profits, missed savings, loss of data, or damages from business stagnation.

Our maximum cumulative liability for direct damages is strictly limited to:

  • For paid plans (Startup/Agency): The amount the Customer has paid to EuroBug in the three (3) months preceding the incident.
  • For the free plan (Developer): Maximum €0 (zero euros). Free usage is entirely at your own risk.

This limitation does not apply to liability arising from willful misconduct (opzet) or gross negligence (grove schuld) by EuroBug.

4. Data Processing Agreement (DPA)

By agreeing to these terms, the Customer also agrees to our standard Data Processing Agreement (DPA), which establishes that EuroBug acts exclusively as a Processor within the EEA (European Economic Area) and the Customer remains the Data Controller. Custom DPAs are available exclusively for Agency plan subscribers.

5. Subscription & Billing

Paid subscriptions (Startup, Agency) are billed monthly in advance via Mollie B.V. Subscriptions renew automatically at the end of each billing period unless cancelled by the Customer before the renewal date.

The Customer can downgrade or cancel their subscription at any time via the billing page in the dashboard. Downgrades take effect at the end of the current billing period. Features remain active until the period ends.

Refund policy: Subscriptions are billed in advance. No refunds are provided for partial billing periods. If the Customer downgrades mid-period, they retain access to the higher plan until the period ends.

Prices: All prices shown exclude VAT. VAT is applied in accordance with applicable EU VAT rules. For B2B customers within the EU with a valid VAT number, reverse charge may apply.

6. Governing Law

These terms are governed exclusively by Dutch law. Disputes shall be submitted to the competent court in Amsterdam, the Netherlands.

7. Entity Information

EuroBug B.V. · KvK: [TO BE ADDED] · BTW: [TO BE ADDED] · Registered address: [TO BE ADDED]